Shipping & Returns
Every SOMNMATE ships free from our U.S. warehouse, with a 30-day window to try it on your own schedule. Here's exactly how it works.
Shipping
We ship exclusively within the United States from our domestic warehouse. Shipping is free on every order — there's no minimum and no surcharge at checkout.
- Processing. In-stock orders are packed within 1–2 business days.
- Delivery. Standard delivery typically arrives in 3–6 business days after dispatch.
- Tracking. You'll receive a tracking link by email the moment your order leaves the warehouse.
Pre-orders. If you order during the pre-order window, your pillow is reserved from our first U.S. batch and ships on September 5. You'll be charged at checkout and notified with tracking as soon as it dispatches.
Returns & exchanges
We want the pillow to actually work for you. If it doesn't, you have 30 days from delivery to return it for a refund or exchange.
To qualify
- The return is started within 30 days of the delivery date.
- The pillow is in clean, resellable condition with its cover and tags.
- You have your order number or the email used at checkout.
How to start a return
Return shipping. Outbound shipping to you is always free. For standard returns (a change of mind), return shipping is paid by you: we’ll email you a return label and deduct a flat $9.95 return-shipping fee from your refund.
- Email us with your order number and whether you’d like a refund or an exchange.
- We’ll reply with a return label and simple instructions.
- Once your return arrives and passes a quick check, your refund — less the $9.95 return-shipping fee — is issued to your original payment method within 5–7 business days.
Damaged or wrong item? If anything arrives defective or incorrect, contact us within 7 days of delivery and we’ll make it right at no cost to you — including return shipping. That’s separate from the standard return window.
Warranty
Beyond returns, every SOMNMATE is backed by a 12-month limited warranty covering the internal frame against breakage or structural failure caused by manufacturing or material defects under normal use. Register your pillow to activate coverage.
- If the internal frame cracks or breaks on its own under normal use, we’ll replace your pillow free of charge — you only cover the shipping.
- Register within 30 days of purchase using your model, order number, and email.
- The warranty does not cover human-caused or accidental damage, misuse, improper care, or normal cosmetic wear and tear.
- Register your warranty →
We're happy to help.
Reach our U.S. support team any day and we'll get back to you quickly — whether it's a tracking question, a return, or help choosing a colorway.
care@somnmate.com